Q:
What is Sony Backstage Remote?
A:
Sony Backstage Remote is Premium Fee-based support services to help you get the most out of your VAIO
PC.
Q:
Where do I get Sony Backstage Remote services?
A:
Sony Backstage Remote offers you the same great Sony Backstage service available in our Sony Style ® Retail Stores, but in the convenience of your home or office. Our Sony Online Technicians will talk you through the process as we connect to your VAIO
PC remotely.
Q:
How do I get Sony Backstage Remote service?
A:
Getting help from Sony Backstage Remote couldn't be easier. Just follow these simple steps and you'll be on your way to enjoying your VAIO
PC more than ever!
1. Call us at (866)-807-7616
2. A Sony Online Technician will guide you through the temporary installation of our safe and secure Remote software program.
3. Sit back and relax while your Sony Online Technician connects to your VAIO PC and resolves the problem.
Q:
Does Sony Backstage Remote offer hardware support?
A:
Currently Sony Backstage Remote offers
software setup and repair services via the web. For information on
hardware support, please visit
http://esupport.sony.com/
Q:
Does Sony Backstage Remote provide In-Warranty or Extended Service Plan support?
A:
No. Currently Sony
Backstage Remote offers Premium Fee-based Support services. For
In-Warranty Sony support under the original manufacturer warranty,
please contact (888) 476-6972. For extended service plan support,
contact your plan provider:
Sony: (866) 374-0134
Best Buy: (888) 237-8289
Circuit City: (800) 555-4615